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| Internet Banking allows our customers a secure and convenient access to their accounts using the Internet anytime of the day, any day of the year. Some of the functions available with Internet Banking are: access and print information on all accounts including loans; review and print transactions and statements; confirm deposits, withdrawals, and checks cleared; transfer funds between accounts; make loan payments; download transactions to financial management programs (Microsoft® Money, other spreadsheets); place stop payments on checks. |
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| You will need a connection to the Internet, and a Web Browser. Netscape Navigator 3.0 (or higher) or Microsoft Explorer versions 3.02 (or higher) are recommended. You may contact either of these vendors for a current copy of their browser. Internet Banking works on any operating system that supports the browser listed above including, but not limited to, Windows 3.1, Windows 95, Windows NT and Macintosh. You also need accounts with our bank and an assigned user ID and PIN. |
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| Yes, a one-time application is required to sign up for Internet Banking. Once the completed form is received by the bank, we will issue a Bank ID number and a PIN (personal identification number). Upon your first visit to the Internet Banking site you will be asked to select a PIN of your choice and that PIN will be used whenever you access Internet Banking. |
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| After you enter your Bank ID and PIN number on the first screen of Internet Banking, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in and press the "submit" button. Any additional pages will have action buttons on them that lead you through your transaction. |
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| We use the latest encoding technology to ensure that your private information cannot be intercepted. Encryption is a way to rewrite something in code, which can be decoded later with the right "key". When you request information about your accounts, the request is sent encrypted to Bank of York. We decode your request and send the requested information back to you in an encrypted format. When you receive the information, it is decoded so that you can read it. If you notice any suspicious or unusual activity related to any of your accounts, contact us immediately at (803) 684-4249. |
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| You must be a sole or joint owner on an account to have it added to your profile. If an account falls in this category and is not shown on your listing, simply call customer service to have it added. |
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| Typically, most transactions are posted on the same business day and may be reviewed within 24 hours. If you make a transaction with a teller or through Bank of York Internet Banking and go online to look at your account, you will see the transaction on your account. There may be delays from time to time because of processing or system issues, which we cannot control. |
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| New accounts do not automatically appear on the Internet Banking system. Please phone customer service and ask to have this account added to your profile. You must be a sole or joint owner of the account to have it added to your profile. |
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| Yes, you can change your User ID and PIN as often as you want. Simply click on "Account Management" and follow the simple instructions. The User ID cannot begin with a number but may include a number. |
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| For security purposes, three consecutive invalid sign-on attempts will "lock you out" of the system for 24 hours. If you are locked-out, you can contact any customer service representative and we will reset your User ID and PIN. |
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| We do not have access to your PIN once it has been changed. However, any customer service representative can reset your PIN back to your initial PIN and you can then reset your own preferred PIN. Just give us a call. |
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| You will be able to access and print your most recent statement. If you would like to review a longer history of transactions, you can also view a range of transactions between dates. |
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| If you get an error message please make a note of the message, the error number, and the time. Then simply call the bank and we will make every effort to resolve the issue as soon as possible. |
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| The Internet Banking service is free for all cusomters. If Bill Pay is selected for any accounts, there will be a fee for the Bill Pay service only. |
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| Yes, you will be able to access and print your most current statement. |
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| You can review 90 days of transaction history on your deposit account(s) by entering a range of transactions by dates. |
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| Your Desktop should be set for 800 X 600 to display all the images. Depending on your browser configuration and desktop all the images and areas might not be seen on a single screen. Use the scroll bars to view. |
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| Images of checks are not currently available with our Internet Banking service. |
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