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Internet Banking FAQs

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Protect your BANK OF YORK Internet Banking account information
While Bank of York works to protect your banking privacy, you will also play an important role in protecting your accounts. There are a number of steps you can take to ensure that your BANK OF YORK INTERNET BANKING account information is protected:

  • Don't reveal your User ID or PIN to anyone else. Your User ID and PIN are designed to protect your banking information, but they will only work if you keep them to yourself.
  • Change your BANK OF YORK INTERNET BANKING PINs frequently.
  • Don't walk away from your computer if you are in the middle of a BANK OF YORK INTERNET BANKING session.
  • Once you have finished your BANK OF YORK INTERNET BANKING session, sign off before visiting other Internet sites.

To assure the utmost security of your account, be sure to click the EXIT button, clear your browser's cache to erase any stored information and close your browser window. This is especially true if you are using a public Internet device.

If you notice any suspicious or unusual activity related to any of your accounts, contact us immediately at (803) 684-4249.

BANK OF YORK INTERNET BANKING is private & secure
Bank of York is committed to making your BANK OF YORK INTERNET BANKING experience safe and secure. We have taken many measures to ensure your privacy, including:

  • Information Encoding
    We use the latest encoding technology to ensure that your private information cannot be intercepted. Encryption is a way to rewrite something in code, which can be decoded later with the right "key". When you request information about your accounts, the request is sent encrypted to Bank of York. We decode your request and send the requested information back to you in an encrypted format. When you receive the information, it is decoded so that you can read it.
  • Personally Selected Account Names
    Bank of York does not display your account numbers over the Internet. Instead, we ask you to choose a "pseudo" name for each of your accounts. You can change your “pseudo” account name under the “Management” section of our online banking service.
  • Individual ID & PIN Information
    In order to access BANK OF YORK INTERNET BANKING, you must enter a unique User ID and PIN.
  • PIN Security System
    To keep unauthorized individuals from accessing your account by guessing your PIN, we have instituted a PIN security system. If your PIN is entered incorrectly three consecutive times, the user is "locked out" of the system. If you have forgotten your password and have accidentally locked yourself out of your BANK OF YORK INTERNET BANKING account, please contact us at (803) 684-4249.
  • Automatic logoff
    If you are logged on to BANK OF YORK INTERNET BANKING, but do not perform an activity for 10 minutes, you will not be able to proceed until you “re-log” on to the system.
  • Additional Security Measures
    In addition to the above safeguards, we have sophisticated firewalls and an authentication process to ensure that only authorized individuals are allowed to enter our system.
  • Email Communications
    Please remember that e-mail is not necessarily secure against interception, and you should be cautious when sending e-mail with personal information. If your information is very sensitive, or includes personal or confidential information-such as your bank account, charge card or Social Security number-you may want to contact us by postal mail or telephone. (You may access a list of our locations on our Web site.)
     
   
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